We’ve already written about how flimsy the Sprinter’s antenna (aerial) is. We’ve repaired ours before after snapping off part of the housing when we caught the mast on something.
This time, we needed to remove the antenna from the roof to really glue it back together properly. Here’s how we did it, and some other options if you can’t make the repair work.
We already wrote a how-to article about repairing the easily-broken area on the Sprinter antenna where the removable whip part screws into the plastic base.
Our antenna had a run-in with some low hanging trees and it broke off again in the same location. We decided to take it off the roof to make it easier to fix.
Removing the stock Sprinter antenna
The first thing you need to know is, you might not need to remove the headliner in order to get to the back of the antenna. So long as your van has some kind of overhead console, it’s likely you can reach up through it to get to the antenna bolt.
First, remove the console from the headliner. On ours, there are two metal clips on the passenger (right) side of the plastic console. Pushing them in with a trim tool lets the whole console drop down, then you can unhook it from the driver’s side too.
You may have to remove some other pieces of plastic if you have the overhead cubby too. You’re aiming to get access to the inside of the roof where the antenna attaches. We took out the rails inside the cubby, and that gave us the room we needed.
Now you just have to unclip the wires going to the antenna. There will be one 12v spade terminal and either one or two FAKRA connectors for FM (black) and GPS (purple) if you have a factory navigation unit installed.
FAKRA connectors look complex, but there’s one small tab holding the two halves together. You just have to insert a screwdriver to squeeze the end of the tab towards the body of the connector and the two halves will release.
After you’ve got the wires loose, you can undo the 22mm nut. The antenna won’t fall off the roof because it’s glued down with double sided foam adhesive stuff.
Now it’s time to get on a step ladder and precariously reach over to free up the antenna unit. We found that dental floss does a pretty good job because you can slide it under the seal around the edge of the plastic. If you have a plastic scraper, that might work too. Obviously using a metal blade makes it very likely you’ll damage the paint.
Here’s the shape of the adhesive you’ll need to remove.
Once the antenna is free from the sticky goop, you can remove it from the vehicle. The rest of the goop cleans up OK with a plastic scraper (we used one of our trim tools) and a final application of goof-off.
Scrape off the remaining sticky gunk with a plastic tool.
Fixing the antenna
Now it’s time to see how much damage really got done to your antenna unit.
If you scrape off the goop from the bottom of the antenna, you’ll see five T9 Torx screws holding the base to the plastic top part. Undo those, and the plastic part pops off.
Our antenna showed signs of water damage, but it still functioned OK. More worrying was that in the previous repair we did, we got some glue on the spring contact on the circuit board that presses against the base of the antenna-holding nut in the plastic cover. That might have been one reason why the reception wasn’t so good!
We scraped some of the glue off the plastic surround and cleaned it up well enough to make a good contact. Then we used the same glue as before – Loctite’s Epoxy Plastic Bonder. This stuff seems to stick really well to the type of plastic used for the antenna cover. Because we had the antenna off the vehicle we could be more accurate in our gluing technique. We also poured extra glue around the inside of the cover to reinforce the whole area where the antenna screws in.
After the glue had set up, we reassembled the unit and stuck some VHB tape on the base. This isn’t quite the same stuff as the original adhesive, but in combination with the rubber lip around the edge of the antenna it should do well enough to keep the water out.
Get back up on your ladder, feed the wires down through the roof hole, then thread the antenna fixing bolt back in place. Give the antenna a good push to seat the VHB tape, and then attach the nut from the inside.
Remember to re-attach the antenna wires before you put everything else back in place.
Buying a new Sprinter antenna – with or without GPS?
If you find that your antenna is too water damaged to work any more, or if you snapped the plastic in a place where it’s too hard to repair, then you’ll probably need to buy a new one.
The NCV3 antennae are model-specific. For instance, if your vehicle has a built-in navigation system then you’ll have an antenna with a GPS receiver in it. The best way to make sure you get the correct model is to look at the part number on a label stuck to one of the cables on your existing antenna.
Fed up? What about a different antenna?
After you’ve broken a couple of antennae, you might be wondering what you can do to stop this from happening so often. One answer is to use a shorter mast/whip. You can buy “stubby” masts or shorter “Fuba” style ones than the 14″ one that comes as stock. The issue there is that you might not get such good reception with a shorter mast.
There are other antenna options too. Pretty much any amplified antenna with a FAKRA connector and a +12v input should work (ignoring the GPS for a second). Shark fin units designed for other Mercedes vehicles or even Audi units should work fine, and often they even come with the same mounting bolt. Again, don’t expect the same level of reception with a shark fin unit because often it’ll be shielded from the radio waves by the sheer bulk of the van.
You’ll notice we emphasized the word “should” above. we haven’t tried installing a shark fin antenna yet, but it’s our next step if/when we break ours again.
12 Replies to “Sprinter antenna replacement and repair”
Thanks for the info. on antennas. I recently had a run in with snow and the load ripped ours off too. At the top of this page it looks like a shark fin antenna on a sprinter. Did you end up upgrading? If so which one did you go with? Thank you!!
Gabe, we experimented with a dirt cheap plastic shark fin cover with a flat antenna that was supposed to screw into the same hole as the antenna whip, but the one we bought didn’t fit properly over the OEM antenna base. We haven’t found a good alternative to the OEM antenna yet.
Damm SNOW Load Ripped Mine Off Also , Damm Heavy Snow , Hey Mercedes, Step up to the Plate , This should Be a RECALL ! ,I Went to Dealer who sold the Truck ( I bought it NEW ) and Morristown N.J. Dealer basically said Oh well , To Bad , Buy a New One $300.00 ++ , Thanks Mercedes , Not what I expected From You guys
Did you consider mounting the antenna electronics into the shark fin housing, and then attaching that to the van roof?
John, we did consider taking the internals from the antenna and putting them in the shark fin, but we were worried about how secure that might be on the roof. It would be possible to engineer something that bolted through like the existing antenna base does, but we couldn’t apply that much mental energy to the problem!
Thankyou sooooooo much.you have answered my problem of the 2 fakra connectors.nobody could answer. Brilliant info.I have after market double din radio with bad reception? Could you help on that?.thanks Colin.
Colin, we’ve got reception issues with our aftermarket radio too. We even changed out the antenna in case it was a bad amplifier. Next, we plan on running a cable directly from the antenna to the back of the aftermarket unit, bypassing some of the strange boxes that it currently runs through.
OK waiting on your results and hopefully the end to my probs. Colin.
What did you use for an aftermarket shark fin style antenna? I see in your pics that you have fitted one.
James, we test-fitted that antenna, but we never actually ended up using one. We didn’t find one that we were happy with. We haven’t looked recently though.
Did you have to take your headliner off to get to FAKRA connector? My wire appears to zig-zag under the headliner behind the passenger visor. There is one accessible zip tie but I fear the one I need is buried under the liner.
Joseph, the pigtail leads from our antenna were all around 12″ long. We could reach up inside the overhead console area to unclip them. The wires continue on inside the headliner and down the passenger side A pillar, but the FAKRA connectors are all very close to the center of the vehicle, with some room for play. We didn’t need to remove the headliner at all, and there were no zip ties holding the wires in place until after the FAKRA connectors. Obviously your antenna may be different, but trace the wires from the antenna back and you should quickly find the place you can disconnect them.